Refund policy

Last updated: November 3, 2026

We want you and your family to love Glow & Friends. If something isn't right, please contact us at hello@glowandfriends.com and we'll do our best to help.

Digital products (guides, printable cards and other downloads)

All sales of digital products are final. We don't offer refunds, returns or exchanges on digital products, because they're delivered instantly and can't be returned.

If your file won't download or open, email hello@glowandfriends.com with your order number and we'll send you a working copy.

Subscriptions (Bedtime Stories)

Bedtime Stories subscriptions are billed and managed through Hello Audio, our audio platform. You can cancel at any time, and your subscription will stop at the end of your current billing period. We don't offer refunds for subscription payments, including partial billing periods, except where the law requires it.

Billing errors

If you were charged in error, for example twice for the same order, email hello@glowandfriends.com and we'll correct it.